VGM Release November 2017

November 16, 2017 14:28

This release includes many general bugfixes, with a focus on bugs in Parts and Tyres. All of the enhancements in this release also relate to Parts and Tyres, with performance improvements for some areas as well as some major new features including Advanced Tyre Markup, Stock Adjustments, and Temporary Parts.

Bug fixes

  • Bug: Using “Update Existing Reminders” when saving email templates passed in an incorrect Sender Address in some cases.
    Fix: Altered save process to always pass in correct Sender Address.
  • Bug: Changing the current page, or changing the number of items per page in Search Tyres and Add Parts Work Item would de-select the currently selected tyre, but not update the lower page elements to reflect this.
    Fix: Lower grids will now rebind when changing page, or changing the number of items per page.
  • Bug: User Settings in Search Tyres not updating & loading correctly on when posting back to server.
    Fix: User Settings now save and load correctly when posting back.
  • Bug: Intercom system disappearing, but still leaving a non-clickable area in the bottom-right corner.
    Fix: Intercom iFrame was being removed when changing tab, amended hide iFrame functions to exclude Intercom frame.
  • Bug: Some inline edit commands causing the Vat / Nominal code fields to reset on submit to server.
    Fix: Rather than checking the Value of the dropdown (which resets on submit), we now check the Text of the dropdown (which doesn't).
  • Bug: "Send to Cameo" context menu button not displaying, introduced in the last version.
    Fix: When setting this option's visibility, new Context Menu items caused the wrong item to be selected. Now selecting by Value of the button, rather than index.
  • Bug: Customer Email doesn't validate against existing emails when entering a booking.
    Fix: Added extra validation to check if the new Customer Email already exists in the database.
  • Bug: "Technician: " labels were visible when editing a work item on non-jobsheet documents.
    Fix: On non-jobsheet documents, this label will now be hidden.
  • Bug: Timing issues with displaying the Email Customer Invoice button in Add Edit Sales Invoice when using Firefox.
    Fix: Adjusted the element selection for the button to avoid potential timing issues.
  • Bug: When deleting a part, Delete Process wasn't checking whether that part exists on Sales Quotations.
    Fix: Added checks for existing Sales Quotations to Delete Items for Parts.
  • Bug: Every time you add tyres to a Sales Invoice, if VRM is not enabled a prompt warns the user that VRM is disabled.
    Fix: Removed VRM disabled prompt.
  • Bug: Users cannot insert appointments into the Diary unless there are already slots available for that day.
    Fix: Users can now insert appointments into the diary when there are no existing slots available for that day.
  • Bug: When changing a technician's name, the changes are not reflected in the planner.
    Fix: Saving a Technician now re-loads the Planner, and Planner Resource names are now loaded from the database rather than the user config settings.
  • Bug: New Slot Types are created with a default VAT Code ID of 0, causing issues with reporting and diary views.
    Fix: New slot types are now created with the branch default VAT code.
  • Bug: Slot Type Message Templates (Email) do not save/load Sender email correctly.
    Fix: Slot Type message templates now save/load sender emails correctly.
  • Bug: When adding tyres to a sales document with only local stock enabled, filtering by manufacturer throws an error.
    Fix: This error was caused by trying to update some missing elements - we now don't try to update those elements in the context of a sales document.


Speed enhancements to Search Tyres

Adjusted the queries populating Search Tyres to run more efficiently.

Added Stock Adjustment functionality

Added the "Stock Adjustments" feature under Parts. Users can now record "Add" and "Subtract" stock adjustments for parts and tyres, adjusting their stock levels without the use of a Purchase Invoice or Sales Invoice / Jobsheet.

Please Note: For “Subtract” adjustments, VGM will automatically find the most recent Purchase Invoice for that part and set the Adjustment Cost to the cost on that invoice. Users can manually overwrite the associated invoice and the Cost value if they wish.

Prompt user to update part cost when fulfilling a purchase order

When converting a Purchase Order to a Purchase Invoice, if the currently edited line item has a different cost to its associated part in the database, VGM will now prompt the user to update the part cost if required.

Show Required fields on Add Edit Part

When adding or editing a part or tyre, VGM will now display the required fields with an asterisk.

Added Temporary Parts functionality

Users can now add Temporary Parts to sales documents. These temporary parts are single-use, and can only be associated with one document of each type. Temporary parts do not display in the normal parts grids and stock reports, and have their own area in VGM under "Parts". They can optionally be associated with a Purchase Order or Purchase Invoice.

Please Note: Temporary part items on documents differ from regular part items because when they are edited, you will be editing the temporary part itself (rather than just a line item on a document). For this reason, making a change on a temporary part will also update the line item on any document it has been added to. Some temporary part fields are disabled depending upon which documents they have been added to, in order to maintain data quality.

Advanced Markup Criteria

Users can now apply advanced markup criteria rules to Tyres. Using these rules, the user can refine their standard markup with rules based upon tyre Attributes, Manufacturer, Summer, Winter, Extra Load, Run Flat, SUV and Van tyre values. This markup can be applied as a percentage or fixed value, and can be applied to both Grouptyre stock and Local stock.

Please Note: Recalculating tyre markup is done on a scheduled basis every 15 minutes. To force a system to recalculate markup on demand, the user will need to click “Save” within the Advanced Markup window, and then also click “Save” at the bottom-right of the Tyre Config tab. A progress bar displaying the recalculation progress will then open.

Create Local Stock tyres from Grouptyre Stock

Users can now create Local Stock tyres directly from Grouptyre Stock tyres, without having to place an order for that tyre.

Barcode Scanning in Search Tyres

Users can now search for tyres using Barcodes. This will apply anywhere that tyres can be searched, to both the Local and Grouptyre stock grids.

VGM Release July 2017

July 6, 2017 16:11

This release includes a number of general bugfixes and a large number of new features across all areas. Areas most improved are Parts / Tyres, the Planner, and the Diary - however other areas have also seen new functionality.

Bug fixes

  • Bug: Vehicle Bookings - Some list items are overflowing the grid area, and being hidden
    Fix: Altered the grid control height to prevent overflow.
  • Bug: Jobsheet Technician grouping is not ordered consistently
    Fix: Set Technicians dropdown query to order alphabetically.
  • Bug: Reports and Sales Documents containing multiple items which require a data source (e.g. embedded tables) cannot find the report data source when run
    Fix: Altered report run process to search Report object for all objects requiring a data source, and binding them manually prior to display.
  • Bug: It is possible to create a Sales Receipt on a Sales Invoice when that invoice does not have an assigned customer
    Fix: Attempting to open the Sales Receipts tab without a customer selected will launch an alert requesting the user allocate a customer before creating sales receipts.
  • Bug: Asp.Net Error "Input string was not in a correct format." when opening some bookings in the diary
    Fix: Error was caused by an invalid value being passed into the form - amended the form query to select and coalesce this value to 0 rather than pass it in.
  • Bug: Cannot create a new sales receipt from the Sales Receipts window
    Fix: Added a button to create a new Sales Receipt, in the Sales Receipts window.


VRM - Implement detailed auditing

Performing a successful Vehicle Registration lookup in VGM will now log the lookup details to the database, aiding in support ticket resolution and usage tracking.

Reports - Implement user access restrictions

You can now restrict access to Financial Reports for non-admin users in VGM. Navigate to Config, Users and double-click on a user, click on the “permissions” tab and select Financial from the dropdown, and toggle the “Reporting” checkbox on or off.

Customers - Preventing accidental over-writing of customer data

Altering and saving the data of an existing customer will now trigger an alert asking whether you want to update this customer or save the details as a new customer entry.

Bookings - Update Jobsheet dates when moving an associated booking

When you move a booking which has an associated jobsheet to a different time or date, VGM will now offer you the option of updating the associated Jobsheet as well.

Sales Invoices - Deleting Sales Invoice Part items created from a Jobsheet will also update the jobsheet

When you create a Sales Invoice from a jobsheet that contains Parts line items, deleting or altering the quantity of that item will now be reflected on the Jobsheet as well.

Please note: In order to prevent the malicious deletion of Parts items (which would now leave no paper trail as a result of this feature), only Admin level users will now be able to delete or alter the quantity of Sales Invoice Part items created from a Jobsheet.

Tyres - “Attributes” Search options on Tyre Grids (Local and Grouptyre)

The Tyres screen now has an “Attributes” search option. This option will allow you to search your Local and Grouptyre available stock by Width, Profile, Rim Size and Speed Rating directly, rather than use a stock code.

Parts & Tyres - Added a “Show Zero Stock” filter option to Parts and Tyres stock grids

You can now filter your local Parts and Tyres stock grids by their stock quantity. Toggle this option on or off using the checkbox located in the top-right of any stock grid within VGM.

Parts & Tyres - Implement “Purchases” and “Sales” nominal codes for Parts, Tyres and Product Groups

We have replaced the existing single “Nominal Code” field on Parts and Tyres with independent “Purchases” and “Sales” nominal code fields, allowing you to specify different nominal codes for sales and purchase documents. You can also specify to use the Default for that part, which will then look for a valid nominal code on the associated product group, or failing that use the global default for your branch.

Please note: These nominal codes will be applied automatically when adding parts to financial documents and jobsheets.

Messaging - Allow users to send messages to customers from Sales documents

You can now right-click on sales documents (Sales Invoices, Quotations, Credit Notes) in the “Sales Invoices” tab, and create a new SMS, Email or Printed message for that customer.

Customers - Added “Dr” to the Titles dropdown when adding or editing a customer

You can now select “Dr” from the Titles dropdown when Adding or Editing a customer.

Planner - Associate Planner Appointments with a Technician / Bay / Slot Type

You can now associate planner appointments with a resource (Technicians, Bays or Slot Types). These appointments can now also be dragged between different resources of the same type.

Planner - Allow users to configure their own Planner Resource Group filtering and sort order

You can now configure the resources visible in the planner on a per-user basis, and order them however you wish. These settings are saved to your user profile, so will persist when logging out and back in again.

Reminders - Update all existing reminder dates when altering slot type reminder delivery periods

You can now re-calculate the delivery dates and times for all existing reminder messages when altering the delivery offset for slot type reminders. Tick the checkbox next to the save button to update these reminders upon saving.

Purchase Orders - Add a “Fully Fulfilled” column to Purchase Orders grid

The purchase orders grid will now show a “Fully Fulfilled” column, indicating whether that order has been completely fulfilled by sales invoices or not. You can also filter by this column using the filter dropdowns next to the search.

Purchase Orders - Add printing to purchase orders

Users can now print purchase orders. You can do this using the “Print” icon in the Purchase Orders Screen toolbar, or using the “Print Purchase Order” button in the bottom-left of the “Edit Purchase Order” window.

General - Updated some toolbar icons throughout VGM

Some of the toolbar icons in VGM have been replaced with more suitable alternatives. These include:

  • Search
  • Purchase Orders
  • Shopping Baskets
  • Parts / Tyres

VGM Release March 2017

March 13, 2017 20:24

This new release package consists of bugfixes and substantial improvements to the Planner. There are also further enhancements to the Tyres screen along with some other minor new functionality.

Bug fixes

  • Bug: VRM Lookup - One of the data providers was not returning the vehicle manufactured date when searched
    Fix: The provider is now returning this data.
  • Bug: Booking Details - If opening and editing the vehicle the changes were not persisting back to the booking details
    Fix: The edit vehicle screen will now update the details in the bookings screen if it is open
  • Bug: Diary - If the diary is slow to load there is a possibility you could change date but open a slot from a previous date
    Fix: We have added an invisible loading panel to overlay the diary when changing dates. This means you cannot open a slot until the page has finished loading. We have also added some database indexes to increase performance
  • Bug: Planner - Does not show updates in real time to Bookings / Jobsheets
    Fix: We have implemented a fix so real time updates from other users to the diary will now be reflected in Appointments / Jobsheets / Bookings
  • Bug: Planner - Recurring appointments do not show correctly
    Fix: If the original appointment was outside of the view on screen, the recurring appointments would not show. This has now been fixed so that all recurring appointments appear as and when they are booked for
  • Bug: SMS Templates - Character limit causing issues with HTML templates
    Fix: The SMS character limit of 160 was being enforced on merge tags which was not accurate to the length of the message, a warning message has been implemented instead which will allow you to bypass it if desired.
  • Bug: SMS Templates - Special characters not displaying correctly
    Fix: Text messages were being sent as HTML. This caused display issues with special characters. This has been changed so the text messages are now being sent as plain text
  • Bug: Bookings Report - Customer company name cannot be used to search
    Fix: We have fixed the search function to now include the company name
  • Bug: General - Restriction properties cannot restrict just financial config
    Fix: Previously, if a user was created with restricted access to the Financial functions they would not have access to any of the Financial menu. This option has been fixed so that users can now have access to the the Financial functions but not be able to change the Financial Settings
  • Bug: Diary - Insert Booking default values not being populated
    Fix: The dropdown boxes are now having their default options applied to save time when inserting a booking
  • Bug: Sales Invoices / Credits / Quotations - Clearing vehicle does not clear it
    Fix: Clearing the vehicle from a Sales Invoice / Credit / Quotation without replacing the vehicle will now show when closing the window instead of retaining the vehicle as previously happened


Planner - Overview

We have been working on extensively increasing the functionality of the planner within VGM to enable users to manage their bookings and Jobsheets all in one place.

Planner - Searching, Filtering and Grouping

You can now search for Appointments, Jobsheets and Bookings:

As well as filter what is showing on the grid:

Just showing Appointments and Jobsheets:

Just showing Bookings:

By clicking on the Settings button, there are also additional planner settings which allow you to group your appointments together, either by Technician, Bay or Slot Type:


This will result in bookings displaying within their specified resource:

You can also configure various additional settings on the Advanced settings tab:

Planner - Managing Appointments and Jobsheets

You can add Jobsheets and Appointments directly into the Planner:

Right click on an empty cell to create a Jobsheet or an Appointment

Right click or double click an appointment to edit or delete it.

You can now right click on a Jobsheet to perform multiple tasks which could only previously be performed in the Jobsheets screen.

Planner - Managing Bookings

Click on the ‘New Booking’ button on the top toolbar to create a booking

This will bring up a new window which will give you the option of using an existing slot or creating a new one

If you choose to use an existing slot you can then filter the available slots by Slot Type, Bay and Technician


If you choose to insert a new booking, you will need to specify a time, the Slot Type, Bay and Technician. The dropdowns will be populated with your specified default values

Once you have created a booking, you can edit it by double clicking or by right clicking which will also give you the ability to perform multiple other actions which were previously only available in the Diary

Planner - Reminders

Within the planner users have the ability to set reminder notifications against appointments

Previously you would have to be on the planner screen to see them and could miss an alert if using a different area of the software or different program. Now reminders will show as browser notifications ensuring you never miss an alert


Clicking on this reminder will take you to the planner where you will see the full alert window

Please note: For this functionality to work you must open the Planner when launching VGM. The Planner can be found by clicking on the Diaries menu button then selecting Planner from the drop down menu.


The cheapest tyres will now be sorted to the top of the Group Tyre feed by default.

The ‘National Qty’ column name has been changed to ‘Regional Qty’ - you will still see all the tyres that you are able to order.

VRM tyre search now does not filter tyres by their speed rating to give users more results on searches.

Users can now configure the columns on the Group Tyre data feed, setting which ones are visible and also amending the order, so you only see what is most useful to you.


Please note: All view settings are now saved to your user profile, so you only need to configure things once.

VGM Release January 2017

January 25, 2017 21:04

For the first release in 2017, we have fixed the following bugs and have added a load of new features.

This release package consists of bugfixes and some small new features to improve the general usability of VGM with most focus around the Tyres functionality, which is still being perfected with the help of user input and feedback.


  • Bug: Tyres screen - Error when trying to select a row on the local stock grid when filters are applied
    Fix: Apply the filtered datasource to the method that selects the row in the local stock grid
  • Bug: Tyres and Parts screens - The selected part was not being cleared down in certain situations meaning it was possible to update a part that was not desired.
    Fix: Handling the inline editing in a different way to ensure the part is always cleared down
  • Bug: Tyres and Parts screens - The incorrect purchase document was being selected in certain situations
    Fix: Loading the purchase document by ID rather than number to ensure the correct document is returned if there are duplicate document numbers
  • Bug: Tyres and Parts screens - Behavioural issues with inline editing in purchase documents
    Fix: General changes to how the inline editing works in the purchase document grids to improve reliability
  • Bug: Booking Details - Incorrect VAT rate being applied when adding an extra
    Fix: A method had the incorrect ID being passed in meaning that sometimes the incorrect value was returned.
  • Bug: Add Parts to Work Item - Part Defaults for VAT / Nominal being overridden
    Fix: Override the document defaults with the part defaults


Send the customer registration to the supplier on a tyre order

Now when sending an order to Group Tyre though VGM you have the option of sending the customer registration to the supplier, which will subsequently appear on the purchase order.

Please note: Sending Additional Details to the supplier is a configuration option that is not enabled by default.

Technical Data - Print Page

Now when looking up technical data for a vehicle you have the option of printing the entire results page, including images and text.

Reports - Enhancements

Multiple reports have been improved with more configuration options before generating them as well as better outputs. We have also merged the parts stock reports and tyres stock report into the parts and tyres stock report.

Parts - Speed Increase

When adding a part to a document, we found the search could slow down if you have many parts (10,000+) so the query has been re-written to increase the speed of the searches

Tyre and Parts Screens - Parts Group Column

The parts group is now visible in the local stock grid in tyres and the parts grid in parts

Tyre Screen - Configurable view modes

Now you have the ability to change view modes in the tyres screen, this gives you the option of toggling retail mode on or off which will show and hide the cost column in both local and group tyre stock grids. You also have the option to show just your local stock on the whole page or just the lower grids (group tyre stock and purchase documents).

Tyre Screen - Auto Restock

Now when adding a tyre to a sales document or Jobsheet, if the quantity in your local stock drops beneath your minimum stock level, the system will automatically prompt you to restock meaning you always have tyres in stock when required.

Please note: The Auto Restock feature is switched on on the tyre configuration screen found in Config > Tyres

Tyre and Parts Screens - Document status in Purchase Orders

You can now view the document status in the purchase order dropdown

illustration–MOT Test reminders from mobile phones

Many UK garages now send MOT reminders to their customers

September 23, 2016 10:21

MOT reminders have been forgotten along with vehicle tax discs

In the past, a vehicle’s tax and MOT were often renewed at the same time and a helpful paper vehicle tax reminder was sent out to the vehicle owner in the post a month before it was due. The tax disc was made obsolete in 2014 in favour of a digital system and the ability to pay by direct debit was also introduced recently. Now with no reminders or tax discs to jog their memories, more and more people are forgetting their car’s MOT test. Driving without an MOT can lead to a substantial fine and points for the driver. In addition, the vehicle could be dangerous due to undetected faults and the driver’s insurance may be rendered invalid.

Of course, it is possible to log-in to the .GOV website and enter the vehicle details to find out when the next test is due, but this involves actually remembering the MOT test in the first place so is not very helpful.

Obsolete vehicle tax disc on keyboard

Garages can easily provide a helpful solution to this problem

In the past, the only choice available for garages to remind customers that their MOTs were due, was to hand print, address and post them. Not only is this very expensive but it also takes a great deal of time (just four hours a week equals over a month a year of wasted time). With modern digital systems, physical post has been largely replaced by Email and SMS messaging. Garage management systems like VGM contain detailed information about a garage’s customers and vehicles which allow personalised MOT reminders to be sent automatically at the correct time with zero effort and at no time cost.

So now that Vehicle Tax reminders are no longer sent as a matter of course, it is more important than ever to send your customers MOT reminders. Not only will they really thank you for it but sending a reminder is becoming more and more expected as the norm and is a great way to encourage repeat custom with your garage.

10 VGM Frequently Asked Questions

July 14, 2016 14:16

When introducing new customers and potential customers to Virtual Garage Manager, we are often presented with a familiar set of questions.

Below are a selection of the most frequently asked questions.

1. How do I search for a customer or vehicle?

In order to search for a customer or vehicle, go to the search button in the top left and select what you would like to search for from the drop down list. Here you can search either by name or vehicle reg to find what you are looking for. You can then double click the contact or vehicle to bring up some details.

2. How do I send my customer's messages?

You can send messages to customers within VGM through a number of different routes. Firstly you can click the Search button in the top left, then click customers and search for the customer in the search bar.

Once you have found the customer you can right click them and then select Send A Message, select the type of message you would like to send and begin composing it, you can also right click a booking in your diary and send a message in the same way. Finally you can click on Messaging and then from the drop down list select SMS Manager, here you can search for the customer by name and send them a message.

3. How do I set up reminder messages?

To set up reminders click “Config” in the top right hand corner, from the drop down list hover over slots, and then click slot types. Now double click the slot type you wish to create reminders for and navigate to the messaging tab, then click new on the type of reminder message you want to create. Add a description (e.g. MOT reminders), then go to the content tab and write the message you would like to be sent.

Once you have created your message go to the Delivery tab and select when you would like the message to be sent in the delivery offset. You can also check the Send Automatically box if you want the system to automatically send the message based on the dates you’ve provided.

4. How do I run a report?

To run a report, simply click the reporting button in the top menu. From here you can select a date range and customise what you want the report to display. You can also check the “online booking” box to distinguish between online and local bookings.

5. How do I create a jobsheet/sales invoice?

You can create a “Jobsheet” by simply right clicking any booking in your diary and selecting create a “Jobsheet” from the drop down list. You can then proceed to add parts by clicking the “Jobsheet” items tab and selecting parts from your stock list.

If you want to create a jobsheet which isn’t associated with a booking you can do that too, just click the “Jobsheets” button on the top menu and then clicking “New”. Once you’re happy with your jobsheet you can then convert it into a sales invoice by clicking the “Create sales invoice” button in the bottom left-hand corner.

6. How do I move a booking?

Moving a booking is very simple, simply highlight the booking you want to move by clicking on it, then click the hold button on the action bar at the bottom. Now click on the slot you wish to move the booking too and then click move on the action bar. The booking will now be in your desired slot.

7. How do I add and configuring diary tabs?

You can add a diary tab by clicking on “Diaries” in the top left, from there just click “Add New Diary Tab”. Now you have a new tab on your tab strip, you can right-click it and then select configure diary from the drop down list, here you can tell the tab what to display by checking the appropriate boxes.

8. How can do I change my prices?

To change the price of a booking type click “Config” in the top right-hand corner, from the drop down list hover over Slots, and then click Slot Types. Now double-click the slot type you want to change the price of and navigate to the prices tab.

9. How do I add slots to my diary?

To add a slot click Config in the top right and then hover over Slots, click default slots. Once there you can check the box of the booking slot you want to add, input a time, bay and technician and hit save. This will then add the slot to your available bookings for that day. You can then click the edit menu to copy and paste the slot onto other days if you wish. Once you're happy with the slots you’ve added just click the save button at the top, just below the tab strip.

10. How do I recreate a lost diary tab?

If you find that a diary tab has disappeared, don't worry it's very easy to fix. simply click on the diaries button in the top left, and from the drop down list select “set visible diary tabs”, and from that list check the box of the diary tab you’ve lost and hit save - it should now reappear on your tab strip.

5 things you need to know about Virtual Garage Manager

May 11, 2016 10:54

Virtual Garage Manager is an incredibly powerful tool when it comes to running your motor trade business.

With it's wide range of range of features, it's often easy to miss out on key functionality that could be helping you get more out of your business.

1. Connecting with potential customers via online booking

Using Virtual Garage Manager, you will be able to offer your services to customers online, allowing them to book themselves into your workshop diary in a quick and seamless manner. All booking slots will be configured by us (or by you if you prefer to do-it-yourself) to your specification, so you have complete control over how many potential bookings you can take online. All slots available to the customer will be subject to availability in your diary, so as you book slots locally, they will no longer be bookable online. This rules out the possibility of any double booking occurring.

2. Keep your books and workshop in check with jobsheets and invoicing

VGM is not only a workshop diary, but also has complete financial functionality, allowing you to create a job sheet from a booking with a single click of your mouse. You can then add parts from your stock and labour times (if you are using our technical data) directly onto the job sheet. Once you're happy with the job sheet you can convert it into a sales invoice, again with the single click of a button and this can be edited further if required. The job sheet and sales invoice are both easily printable, or alternatively can be emailed over to the customer - all from within VGM.

Touch base with your customers with messaging & reminders

Whether it’s to send them an annual MOT reminder or let them know that their service has been completed, through VGM you will be able to send your customers instant messages both through SMS and email. You can even compose a message template to be printed out and posted if that’s your customers preferred method of contact. As well as this you have the facility to send bulk messages to your entire customer base should you desire to, for example to inform them of any seasonal promotions that you might have going on.

Get accurate technical diagrams for any vehicle with our Technical Data

We are always looking for ways to improve VGM, whether that's through improving usability or adding new features. For this reason we have implemented Technical Data into our system which will give you access to a vast resource of vehicle specific data - everything from lubricants, wiring diagrams, engine specifications and everything in between. As well as this you will have access to step by step guides (both illustrative and text based) on how to perform various different procedures, whether it’s removing and reinstalling a cambelt or simply changing a sidelight bulb.

Generate work from existing customers with automated SMS and Email reminders

It is every garage owner's goal to maintain a flow of consistent income, it is the formula for the progression of any commercial business. Here at Motasoft we understand this, so we’ve built our software with this in mind - giving you the ability to schedule automated annual reminder messages. This gives your customers a friendly reminder that their MOT is about to expire (or that their annual service is coming up) whilst also giving them your contact information so they can call you and get booking.

Take the guesswork out of quotes and save time with Motasoft Job Times

April 26, 2016 17:12

Vehicle repair and servicing ‘guesstimates’: Art, science or craft?

A customer wants to know how much it is going to be to MOT a 2008 Toyota Yaris and drop in a new clutch. For many managing independent garages, a typical thought process runs something like:

Try to remember if you’ve ever done that job before on that specific make and model… How long did it take? Was there anything particularly tricky…? I want to be competitive… but I don’t want to lose money… or annoy the customer if I have to bill for additional time over and above the quote.

Sometimes, the process is best described as a ‘guesstimate’ - part guess and part estimate. It can be tricky. Its part art, part science, part craft and to work out an answer might take a bit of time, time that could be spent on doing other things that more directly generate turnover and profit…

Motasoft Vehicle Technical Data Job Times feature

Motasoft Virtual Garage Manager (VGM) provides access to accurate job times through our comprehensive Vehicle Technical Data feature. This provides easy access to Job Times for lightning-fast quotations. To access Vehicle Technical Data for a specific vehicle, simply click the technical data button and Motasoft automatically searches for the vehicle assigned to the Jobsheet. The software fetches detailed technical information relating to the VRM including Job Times for common procedures and repairs.

These screens show how Motasoft lets you accelerate the process of quoting for this job:

The Jobsheet with the basic MOT with a typical standard charge.

Now locate and add the specific task of removing and refitting the clutch.

Finally, bring it all together on a Jobsheet or Quotation and turn either of these into a Sales Invoice.

Get more accurate quotes faster with Motasoft

Job Times is just one of the excellent benefits you get with Vehicle Technical Data from Motasoft. As well as complete VGM integration which conveniently brings together the workflow and paperwork, Vehicle Technical Data also provides all the necessary information to help you perform the job as quickly and efficiently as possible, including diagrams and photos.

To provide rapid diagnosis, you can lookup fault codes, speeding up the entire process. of replacement part ordering and fitting. To find out more about Motasoft VGM simply fill in our form today.

For more information just contact us on 0117 9 428 678 or click here to visit the VGM area of the website.