May 14, 2018 13:22
This release includes new tools to help our customers become GDPR compliant, as well as amendments to the messaging system (e.g. Unsubscribe links) in preparation for the legislation deadline on the 25th.
- Bug: Xero sometimes prevents users from connecting via VGM (multiple auth tokens issued to single user).
Fix: This issue was caused by VGM trying to log in to Xero with old credentials from previous sessions. These old credentials are now removed correctly when connecting to Xero from VGM, preventing the issue.
- Bug: The Customer name in the Reminders grid does not include the customer’s company
Fix: We have added the customer company to the Customer Name field in the Reminders grid.
Communication Consent Management
We have added a new Communication Consent Management tool to VGM. This tool provides you with a vast range of filtering options, allows you to review and add consent for customers, and includes an export-to-spreadsheet feature. This new functionality will help you remain GDPR compliant when exporting your VGM customers to marketing platforms like Mailchimp, and give you a clear view of the consent status of your customer base at a glance.
Send SMS over multiple messages
For the first time ever, VGM users can now send SMS messages longer than 160 characters! This feature is disabled by default to prevent a sudden increase in credit costs for our customers, however you can turn it on by navigating to “Config” > “Settings” > “Messaging” and changing the “SMS Credit Limit” value.
Changing this value to a number greater than 0 will limit outbound SMS messages to that quantity of credits, so you can control your maximum cost per communication. Changing this value to 0 will remove all limits, meaning that every message will be sent in full.
Unsubscribe Links in SMS & Email
SMS Messages and Emails that require consent (Reminder or Marketing) will now automatically have an unsubscribe link added to them. This will take customers to our new Customer Portal, which will allow them to manage their own consent preferences whenever they like.
Live SMS Message Template Analysis
VGM will now analyse character length in SMS message templates, giving you a real time picture of how your messages will send. You can use this feature by clicking the ‘preview’ button, which will give you a breakdown by average and maximum character length and the amount of credits required to send the message.
When you are finished with editing a message template, VGM will also give you a summary of the message before you commit to saving it.
View unsubscribes in message preview
VGM will now show you unsubscribe links as part of the message preview, giving you a more accurate picture of the messages that will be sending out.