March 28, 2018 16:25
This release is the the first of several updates focusing on compliance with the new EU GDPR Legislation, coming into effect in May this year. Features include new communication consent procedures for all booking systems, alongside new tools within VGM to manage customer consent.
- Bug: VRM Lookup sometimes hangs if a matching service price cannot be found.
Fix: VRM Lookup now informs the user that a price cannot be found, and returns them to the “select slot type” step.
- Bug: Tyre Lookup widget shows a “Change Vehicle” button if no VRM Credits are available.
Fix: The “change” button is now hidden when VRM credits are missing.
- Bug: Time estimates displaying incorrectly, if some durations aren’t configured.
Fix: Time estimates will now be hidden unless durations are defined for all slots in the basket.
VGM & Umbraco Websites
- Bug: VRM Lookup sometimes returns a null tyre, causing the tyre select screen to hang.
Fix: VRM Lookups have been amended to exclude null tyres returned from the data provider.
- Bug: Some Mercedez VRM lookups not matching a service.
Fix: The VRM lookup did not format the vehicle make correctly in some cases which caused it not to match a service make, this has now been fixed.
- Bug: Using an existing slot in the planner doesn’t always put a booking on the selected date.
Fix: The issue with loading the booking date has been corrected.
- Bug: Fuel type not populated after VRM lookup when inserting a new booking.
Fix: Fuel types were not being loaded through this entry point which was causing the issue, this has now been fixed.
- Bug: When closing a Jobsheet the main grid clears any sorting.
Fix: The grid has been enhanced to persist any sorting when closing a Jobsheet.
- Bug: Adding parts to a work item does not filter by group.
Fix: Implemented the ability to filter by part group in this screen.
Record specific communication consent on all Online Bookings
We have updated all booking systems to obtain specific, granular consent for customer communication on every online booking. This currently includes specific consent for reminders sent by SMS and Email, however will soon be expanded to include consent for Marketing by SMS and Email as well.
Allow customers to manage their communication consent through all booking systems
We have also updated all booking systems to include a new Communication Consent Management section allowing customers to manage their communication preferences at any time - whether or not they are making a booking. Changes made here will affect their overall consent settings, determining whether they receive SMS and Email reminder messages.
As with the previous enhancement, this will be updated to include Marketing consent in the next release.
Configure booking system Communication Consent
To complement the new Communication Consent features in the booking system, we’ve also added a new configuration section to VGM. The Messaging Settings (Config > Settings > Messaging) now contain configuration options for the booking system communication consent sections, allowing you to configure:
- Consent duration in months (default is 24 months).
- Checkbox labels for the Email and SMS checkboxes.
- Whether the checkboxes are ticked by default (defaults to un-ticked).
- The “Preamble” messages, which appears above the checkboxes in the booking system.
View consent status of messages in Reminders and Outbound Message Queue
You can now view the consent status applicable to any message in the Outbound Message Queue and Reminders pages, within VGM. These will display as red if the message cannot be sent due to invalid consent, or black if valid consent is available. If the message has already been sent, the colour code will reflect whether it can be re-sent at that point in time.
Customer consent prompt at Point of Sale
VGM now alerts you to any missing customer communication consent at all points of sale, which can then be quickly captured and saved against their customer record.
Add Customer Consent from multiple entry points
VGM allows you to view queued messages and capture consent from Bookings, Jobsheets, Sales Invoices, The Outbound Message Queue and Reminders.
View a customer’s full communications consent history
You can now view a full audit log of customer communications consent in the edit customer screen, this screen also allows you to edit or revoke communications consent items.
Notes added to Booking Confirmations for all booking systems
Default booking confirmations for all booking systems will now contain the booking notes, alongside the all previously included booking data.
Order “Allocate Sales Receipt” window by Date Descending, and hide zero value sales receipts by default
The “Allocate Sales Receipt” window will now order by Date Descending (rather than Ascending), and the checkbox “Hide sales receipts with zero balance” will be ticked by default.